1. Data We Collect
When you register and use the captogel service, we collect several types of information to ensure the platform operates properly and in line with account verification and security requirements. The data collected falls under the following categories:
- Account information: full name, email address, phone number, date of birth, and encrypted password provided at registration.
- Payment information: account holder name, bank account number or e-wallet account (OVO, Dana, GoPay), and transaction history in Rupiah (IDR/Rp). We do not store credit card numbers directly.
- Device and browser data: IP address, browser type, operating system, screen resolution, and device information used when accessing the platform.
- Usage data: pages visited, session duration, features accessed, and in-platform interactions including betting history and gaming activity.
- Cookies and tracking data: small files stored on your device to recognize your session and language preferences, and to help the platform function more responsively.
This data collection is carried out based on service requirements, user consent, and identity verification obligations that form part of the platform's standard operating procedures.
2. Purpose of Data Use
The data we collect is used specifically for the operational and security purposes of the captogel platform. We do not use user data for purposes unrelated to the services we provide. The following outlines the specific purposes for which data is used:
- Processing account registration and verifying user identity in accordance with the platform's standard procedures.
- Facilitating deposit and withdrawal transactions in Indonesian Rupiah (IDR) through supported local payment methods.
- Detecting and preventing fraudulent activity, account abuse, or potential money laundering that violates the terms and conditions of captogel.
- Providing relevant and responsive customer support based on account history and prior interactions.
- Personalizing the user experience based on preferences and platform usage habits, such as language display settings and game category recommendations.
- Sending important information regarding accounts, policy changes, or relevant transaction notifications.
captogel will not sell, rent, or exchange users' personal data to third parties for commercial purposes outside the context of services that directly support platform operations.
3. Cookies and Tracking Technologies
captogel uses cookies—small text files stored locally in your browser—to improve the functionality and usability of the platform. Cookies help the platform remember your login status and display preferences, and ensure a smoother browsing experience without having to reset your preferences every time you visit the site.
We use several types of cookies: session cookies, which are temporary and automatically deleted when the browser is closed, and persistent cookies, which are stored for longer periods to recognize returning users. We may also use similar technologies such as local storage to save user interface preferences.
You can manage or disable cookies through your browser settings at any time. Please note, however, that disabling certain cookies may affect the automatic login function and some interactive features of the captogel platform that rely on session data.
We do not use third-party cookies for cross-site tracking or advertising profiling purposes. All tracking technologies we use are solely for internal functional and security purposes of the platform.
4. Data Storage and Security
All personal data of captogel users is stored on servers protected by multiple layers of security. Data transmission between the user's browser and captogel servers is encrypted using SSL (Secure Socket Layer) protocol, ensuring that sensitive information cannot be read by unauthorized parties during transmission.
User passwords are never stored in plain text—we apply one-way hash encryption that makes passwords unreadable even to captogel's own internal team. Payment data such as bank account information is encrypted to applicable standards before being stored in our system.
Access to user data within captogel is restricted to staff with a legitimate operational need, and all such access is logged and monitored. We regularly review and update our security procedures to keep pace with relevant evolving cyber threats.
While we implement appropriate security measures, no system can guarantee absolute security. We encourage users to help protect their accounts by using strong passwords and never sharing login credentials with anyone.
5. Sharing Data with Third Parties
captogel may share user data with third-party service providers that directly support platform operations, such as local Indonesian payment service providers (for example, bank transfer platforms or e-wallets) and technical infrastructure providers. Such data sharing is limited strictly to what is necessary to process transactions or carry out technical functions requested by the user.
Every third-party partner with access to captogel user data is required to comply with equivalent data protection standards and is not permitted to use that data outside the scope of the agreed cooperation. We do not share user data with third parties for marketing or advertising purposes without explicit user consent.
In certain situations required by law — for example, requests from legitimate authorities — captogel may disclose user data in accordance with applicable legal requirements. In such situations, we will endeavor to notify the affected user to the extent permitted by law.
6. User Rights Over Personal Data
As a captogel user, you have a number of rights regarding the personal data we hold. We are committed to respecting and facilitating the exercise of these rights within the operational capabilities of the platform:
- Right of access: You have the right to request information about what personal data we hold in connection with your account.
- Right of rectification: If the data we hold is inaccurate or no longer relevant, you have the right to request that it be updated or corrected.
- Right of erasure: You may submit a request for the deletion of your personal data, with the understanding that data required to fulfill legal obligations or resolve ongoing disputes may not be immediately removable.
- Right to restriction of processing: Under certain conditions, you have the right to request that the processing of your data be temporarily restricted while awaiting resolution of an objection you have raised.
- Right to data portability: You have the right to request a copy of your data in a digitally readable format.
To submit a request regarding any of the above rights, contact the captogel support team by email at: [email protected]. We will respond to your request within a reasonable timeframe in accordance with applicable internal procedures. For general inquiries, the FAQ page is also available as a quick reference.
7. Policy Changes and How to Contact Us
captogel reserves the right to update this Privacy Policy at any time to reflect changes in data processing practices, technology, or new legal requirements. Any changes will be published on this page with the applicable update date noted. Users are advised to review this page periodically to stay informed of the latest updates.
Continued use of the captogel platform after policy changes are published will be considered acceptance of the updated policy. If the changes made are material and significantly affect user rights, we will endeavor to provide notification via the registered email address.
If you have any questions, concerns, or requests regarding this Privacy Policy, feel free to contact the captogel team at: [email protected]. You may also visit FAQ page for answers to the most frequently asked questions about privacy and account security.
Questions About Your Account Privacy?
The captogel team is here to help. Visit the FAQ for quick answers, or log in to your account to manage your preferences and personal data directly.
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